RMA Service Instructions
Shipping Address:
No. 68, Ln. 11, Jinxiu Rd.
Xindian Dist., New Taipei City 23157
Taiwan
Consignee: Eleven Acoustics Co., Ltd. [UBN: 62216716]
Tel: +886 971 115 801
Postal Code: 23157
Please read the following instructions carefully:
1. Please use the company name shown above as the consignee. Do not list an individual as the consignee.
Please include our 8-digit Unified Business Number (UBN: 62216716) on the shipping and customs documents.
2. You may use any shipping carrier or service you trust.
3. To help prevent the repaired unit from being treated as a new commercial import when it is returned to your country, please use the applicable local customs procedure for temporary export for repair and return.
When arranging the shipment, please clearly inform the carrier:
This product is being temporarily exported for repair. It is not a commercial sale, and the same unit will be returned to the owner after repair.
If a formal customs declaration is required, please declare the shipment under the applicable local customs procedure for temporary export for repair and subsequent return.
Before shipping, please photograph and record the product Serial Number (SN).
If the shipping document has a remarks or description field, please include the SN. If there is no suitable field, please at least include the SN on the repair information sheet inside the package and keep a clear photograph of the serial number label.
If replacement of the complete unit becomes necessary and the serial number changes, please contact Eleven Audio before the return shipment, as the applicable customs procedure may be different.
4. Please confirm the product description and declared value with Eleven Audio before completing the shipping documents.
The declared value should be reasonable and consistent with the requirements of your local customs authority and carrier. Please do not declare USD 0, USD 1, or an arbitrarily low value unless specifically instructed by the relevant customs authority or carrier.
The declared value may be used for customs identification, customs declaration, and shipping insurance purposes. It does not necessarily mean that import duties or taxes will be assessed on the full value of the product when the repaired unit is returned to you.
5. All outbound shipping charges must be prepaid by the sender.
If import duties or taxes are charged when the shipment arrives in Taiwan, they may be billed to Eleven Audio where supported by the carrier. All outbound shipping charges must be prepaid. Please do not ship freight collect.
6. Please include a repair information sheet inside the package.
Please provide the following information:
▸ Product being sent for repair
▸ Accessories included in the package
▸ Serial Number (SN)
▸ Description of the problem
▸ Owner’s contact information
▸ Return shipping address
▸ Any other special requests or relevant information
7. After shipping the package, please email the following information to:
michael@elevenaudio.tw
① Tracking number
② Product model
③ Serial Number (SN)
④ Sender’s name and contact information